Privacy Policy
This Privacy Policy explains how Vivian Nelson Consulting (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you visit our website, book a consultation, complete an intake form, or engage our ClickUp consulting services.
We are committed to protecting your privacy and ensuring transparency in how your data is handled.
Information We Collect
Personal Information
We collect the following information when you interact with our website or services:
- Name
- Email address
- Phone number (if provided)
- Company information
- Project details submitted through forms
- Any documents or ClickUp access voluntarily shared during consulting
- Payment information (processed securely by third-party providers — we do not store card data)
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Cookies and usage data
- Analytics data (Google Analytics, Meta Pixel, etc.)
Communications
We may store emails, messages, or notes from calls to maintain accurate project records.
How We Use Your Information
We use your information to:
- Assess your project needs and deliver ClickUp consulting services
- Communicate regarding onboarding, updates, and support
- Provide recommendations, proposals, and project documentation
- Improve our website, services, and user experience
- Process payments and maintain billing records
- Send occasional updates, insights, or educational content (opt-out anytime)
- Ensure compliance with legal or contractual obligations
We do not sell your data.
How We Share Your Information
We may share your information only with:
- Service providers assisting with payments (e.g., Stripe)
- Tools involved in service delivery (ClickUp, Google Workspace, Zoom, etc.)
- Contractors or team members working on your project
- Legal authorities if required by law
All contractors are bound by confidentiality agreements.
Data Security
We implement strict measures to protect your data, including:
- Encrypted communication tools
- Password-protected environments
- Limited access for team members
- Secure third-party tools for storage and collaboration
However, no system can guarantee 100% security. You share data at your discretion.
Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold
- Request corrections or deletion
- Withdraw consent at any time
- Request a copy of your data
- Opt out of marketing communications
To make a request, email: support@vivianelson.com
Data Retention
We retain client and project information only as long as needed to:
- Deliver services
- Meet financial or legal obligations
- Keep accurate project records
When no longer required, data is securely deleted.
Third-Party Tools & Cookies
We may use:
- Google Analytics
- Meta Pixel
- CRM or scheduling tools (e.g., Calendly)
- ClickUp forms & automation tools
- Payment processors (Stripe, Paystack, etc.)
These tools may use cookies or tracking technology. You can disable cookies in your browser at any time.
Children’s Privacy
Our website and services are not intended for individuals under 18. We do not knowingly collect information from minors.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on this page.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact: nelsonviviann@gmail.com