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Refund Policy

At Vivian Nelson Consulting, every project is delivered through a structured and professional service process. Because our work involves time, expertise, and custom system development, we maintain a clear and transparent refund policy.

General Policy

All payments for ClickUp consulting, system design, workflow implementation, or digital strategy services are non-refundable once work has begun.

This is because:

  • Time and expertise are invested immediately.
  • Services are customized to your business and cannot be “returned.”

Deliverables, templates, and strategy work create instant value even in early phases.

 

Strategy Sessions & Clarity Calls

  • Paid sessions (e.g., Consultation, Audit, Strategy, Onboarding Blueprint) are non-refundable once booked.
  • If you need to reschedule, you may do so at least 24 hours in advance.
  • “No-show” sessions are not refundable.

Project Deposits

All project engagements require a non-refundable deposit to secure your start date.

Deposits are non-refundable because:

  • Your project slot is reserved.
  • Preparatory research and planning begin immediately.

Monthly Retainers & Ongoing Support

Payments for retainers, operations support, or training plans are:

  • Non-refundable
  • Billed monthly in advance

You may cancel future billing with 14 days’ notice before the next cycle.

Exceptional Circumstances

Refunds may be considered only under the following conditions:

  • Duplicate payment
  • Payment processing error
  • If no work has started AND no deliverables have been shared

All requests will be reviewed on a case-by-case basis.

Project Satisfaction Guarantee

To ensure confidence in working together, every project includes:

  • Clear scope agreement
  • Deliverable checklist
  • Review and revision windows

If something does not align with scope, we will revise it at no additional cost within the agreed timeline.

Digital Downloads & Training Material

All digital assets, templates, mini-courses, and training files are non-refundable, as they are accessible immediately upon purchase.

How to Request Support

For billing or payment questions, contact: nelsonviviann@gmail.com I respond within 24–48 hours.